3444 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 3444 ("3444", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the 3444 website, mobile platform, casino games, sportsbook, promotional services, and all associated features (collectively, the "Platform").

By registering an account, making a deposit, or otherwise using the 3444 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the 3444 Platform.

This Policy should be read alongside the 3444 Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with 3444. In the event of any conflict between this Policy and those documents in relation to personal data matters, this Policy shall prevail.

2. Data Controller Information

3444 is the data controller responsible for the personal data collected through the Platform. The data controller determines the purposes and means of processing personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how 3444 processes your personal data, or wish to exercise any of your rights under this Policy, you may contact us at any time using the details set out in Section 15 of this Policy.

3. Personal Data We Collect

3444 collects the following categories of personal data from players and users of the Platform:

3.1 Identity and Account Data

• Full legal name as it appears on your national identity document;
• Date of birth and age verification documentation;
• Username and account password (stored in hashed form);
• National Identity Card (NID) number or passport number, where provided for KYC verification;
• Photograph or selfie image, where submitted as part of identity verification.

3.2 Contact Data

• Email address registered to your 3444 account;
• Mobile phone number associated with your account;
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), district, and postal code.

3.3 Financial and Transaction Data

• Payment method details, including bKash account number, Nagad account number, Rocket (Dutch-Bangla Bank) account details, or Upay account reference;
• Deposit amounts, withdrawal amounts, and transaction timestamps;
• Account balance history and bonus transaction records;
• Details of any chargebacks, payment disputes, or failed transactions.

3.4 Gameplay and Betting Data

• Betting history, including stakes placed, markets selected, odds accepted, and settlement outcomes;
• Casino game sessions, including game titles played, bet sizes, win/loss records, and session duration;
• Bonus and promotion participation history;
• Responsible gaming preferences, including any self-exclusion, deposit limits, or cooling-off periods applied to your account.

3.5 Technical and Device Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Unique device identifiers and session tokens;
• Log data, including login timestamps, page views, and error reports;
• Cookie identifiers and similar tracking technology data (see Section 7).

3.6 Communications Data

• Records of communications between you and the 3444 support team via live chat or email;
• Details of any complaints, disputes, or feedback submitted to 3444.

4. How We Collect Your Data

3444 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion;
• Automatically — through cookies, server logs, and tracking technologies when you access or browse the Platform (see Section 7);
• From third parties — including identity verification service providers, fraud detection agencies, and payment processors such as bKash, Nagad, Rocket, and Upay, where they share data with us as part of the transaction process;
• From publicly available sources — where relevant to fraud prevention, responsible gaming checks, or legal compliance obligations.

5. Purposes and Legal Bases for Processing

3444 processes your personal data for the following purposes, each of which is supported by a lawful basis:

• Account registration and management — processing is necessary to perform our contract with you as a registered player;
• Identity and age verification (KYC) — processing is necessary to comply with our legal obligations regarding age verification and anti-money laundering requirements;
• Processing deposits and withdrawals — processing is necessary for the performance of the contract between you and 3444;
• Fraud prevention and security monitoring — processing is in our legitimate interest to protect the integrity of the Platform and the safety of all players;
• Responsible gaming compliance — processing is necessary to comply with our legal obligations and to protect the vital interests of players who may be at risk of gambling-related harm;
• Customer support and dispute resolution — processing is necessary for the performance of our contract with you and to pursue our legitimate interest in resolving complaints fairly;
• Sending promotional communications — processing is based on your consent, which you may withdraw at any time (see Section 11);
• Platform analytics and improvement — processing is in our legitimate interest to understand how the Platform is used and to improve the player experience;
• Legal and regulatory compliance — processing is necessary to meet our obligations under applicable law.

6. Sharing Your Personal Data

3444 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties only where necessary and under appropriate safeguards:

• Payment service providers — including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay, to process your deposits and withdrawals;
• Identity verification providers — to carry out KYC and age verification checks as required by our operating obligations;
• Fraud prevention and security services — to detect and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive technical session data necessary to deliver their games on the Platform;
• IT infrastructure and hosting providers — who host and maintain the technical systems underpinning the Platform, subject to strict data processing agreements;
• Legal and regulatory authorities — where we are required by law or a legitimate legal process to disclose personal data to a government body, law enforcement agency, or court of competent jurisdiction.

All third parties with whom 3444 shares personal data are required to handle that data in accordance with applicable data protection principles and to use it only for the specific purpose for which it was shared.

7. Cookies and Tracking Technologies

3444 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They allow us to recognise your device, maintain your session, personalise your experience, and analyse how the Platform is used.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies — required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting your ability to use the Platform.
• Functional Cookies — remember your preferences, such as language settings and responsible gaming limits you have set on your account.
• Analytics Cookies — collect aggregated, anonymised data about how players use the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve the Platform over time.
• Marketing Cookies — used with your consent to personalise promotional communications and measure the effectiveness of our marketing campaigns.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies may prevent you from accessing certain features of the Platform, including logging into your account. Detailed cookie management instructions are available through the help section of your chosen browser.

8. Data Security

3444 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to:

• TLS/SSL encryption for all data transmitted between your device and the 3444 Platform;
• AES-256 encryption for sensitive data stored on our servers;
• Bcrypt hashing of all account passwords — we never store passwords in plain text;
• Multi-factor authentication options for player accounts;
• Role-based access controls ensuring that only authorised 3444 personnel can access personal data, and only to the extent necessary for their role;
• Regular security audits, vulnerability assessments, and penetration testing of our infrastructure;
• Automated monitoring systems that detect and alert on unusual access patterns or potential data breaches in real time.

Notwithstanding these measures, no system of data transmission or storage can be guaranteed to be 100% secure. If you have reason to believe that your 3444 account has been compromised, please contact our support team immediately at [email protected].

9. Data Retention

3444 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required by law. The following general retention periods apply:

• Active account data — retained for the duration of your account relationship with 3444;
• Transaction and financial records — retained for a minimum of five years following each transaction in accordance with standard financial record-keeping obligations;
• KYC and identity verification documents — retained for a minimum of five years from account closure or the date of the last transaction, whichever is later;
• Customer support communications — retained for up to three years from the date of the communication;
• Marketing consent records — retained for as long as the consent remains active and for a reasonable period thereafter to demonstrate compliance;
• Self-exclusion records — retained for the duration of the self-exclusion period and for a defined period thereafter to prevent inadvertent re-registration.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any individual.

10. Your Privacy Rights

As a user of the 3444 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 15.

3444 will respond to all data rights requests within a reasonable timeframe and at no charge. We may need to verify your identity before processing a request.

11. Marketing Communications

11.1 Consent-Based Marketing. 3444 will send you promotional emails, SMS notifications, or in-platform messages about bonuses, promotions, and new features only where you have given your express consent to receive such communications during account registration or at a later time through your account settings.

11.2 Opting Out. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your 3444 account settings or by contacting our support team at [email protected]. Withdrawal of marketing consent will not affect the lawfulness of any marketing communications sent prior to your opt-out.

11.3 Responsible Marketing. 3444 is committed to responsible marketing practices. We will not send promotional communications to players who have self-excluded, are subject to deposit limits, or have indicated that they wish to reduce their gambling activity. Players who have opted out of marketing will not receive bonus or promotional offers.

12. Children's Privacy

The 3444 Platform is strictly intended for individuals aged 18 years and older. 3444 does not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor under your care has registered on the 3444 Platform, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

13. International Data Transfers

In the course of providing the Platform services, some of your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, 3444 ensures that appropriate safeguards are in place to protect your personal data, including contractual obligations on the receiving party that are consistent with applicable data protection standards.

By using the 3444 Platform, you acknowledge and consent to the transfer of your personal data in the circumstances described in this section, subject always to the security and retention safeguards described in Sections 8 and 9 of this Policy.

14. Changes to This Policy

14.1 Right to Update. 3444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the nature of the Platform services we offer.

14.2 Notification of Changes. Where a change to this Policy is material — meaning it significantly affects how we use your personal data or the rights available to you — 3444 will provide you with reasonable prior notice via your registered email address or through a prominent notice on the Platform before the change takes effect.

14.3 Continued Use. Your continued use of the 3444 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the Platform and contact us to request account closure.

15. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way 3444 handles your personal data, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the Platform
• Response Time: 3444 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 14 calendar days

If you are not satisfied with our response to your complaint, you may have the right to refer your complaint to a relevant data protection supervisory authority in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. We encourage you to revisit this page periodically to remain informed about how 3444 protects your personal information.